How can we help?

Visit Track Your Order and enter your order number and the email address used at checkout. Signed-in customers can also follow every order from their account.

Send us a message using the form below with your order number, and our team will help you as soon as possible.

Delivery destinations, times and rates will be published here before launch.

Before each burn, trim the wick and place the candle on a stable, heat-resistant surface. Let the wax melt evenly, never leave it unattended, and allow it to cool before handling. Every product's QR code also opens its own care guide.

Each product page lists its top, heart and base notes, along with materials, size and burn time.

Our returns and refunds policy will be published here before launch. For now, please contact us about any concern.

Yes. At checkout, mark your order as a gift to add a recipient name, a personal message, premium gift wrapping and a scheduled delivery date.

Yes. Send us a message with the Gift Assistance topic and tell us about your occasion and quantities.

Each ZAQÉRIN piece includes a QR code that opens its own experience: the story behind the product, its fragrance, care guidance and authenticity details.