Legal
Shipping & Returns
Delivery times, costs, and how to return or exchange a piece.
Last updated: [to be completed before launch]
Draft: this text still has details to fill in and must be reviewed by a lawyer before the store opens.
Where we deliver
We currently deliver to the countries listed at checkout. [to be completed before launch]: confirm the destinations, the carrier and whether import duties may apply.
Costs and times
Delivery options, prices and estimated dates are shown at checkout before you pay, and the estimate is repeated in your confirmation email. Orders are dispatched on working days; estimates do not include the day you order.
Your order page and the tracking page show each step, from confirmed to delivered.
Gifts
Gift orders can include a handwritten-style message and premium wrapping, and prices are never shown in the parcel. You can ask for a preferred delivery date at checkout; we will do our best to meet it.
Returns
You may return an unused piece in its original packaging within [to be completed before launch]: number of days of delivery. Used candles cannot be returned for hygiene and safety reasons unless they are faulty.
To start a return, contact us at [[to be completed before launch]: support email address] with your order number. [to be completed before launch]: who pays return postage, and the refund method and timing.
Damaged or faulty pieces
If a piece arrives damaged or faulty, send us a photo within 14 days of delivery and we will replace it or refund it, including delivery costs.